Privacy Policy

Last Updated: January 1, 2026

Introduction

This Privacy Policy describes how Tailglow (“we”, “our”, or “us”) collects, uses, and shares information in connection with your use of our websites (including tailglow.io), services, and applications (collectively, the “Services”). This Privacy Policy also describes your rights and choices regarding your information.

Important: This Privacy Policy applies to our website, marketing activities, and account management.

Information We Collect

2.1. Information You Provide

  • Account information (name, email address, company name)
  • Billing information (billing address, payment method)
  • Configuration data
  • Communications with us
  • Any other information you choose to provide

2.2. Information We Collect Automatically

When you use our Services, we automatically collect:

Log Data:

  • IP addresses
  • Browser type
  • Pages viewed
  • Referring/exit pages
  • Operating system

Device Information:

  • Device identifiers
  • Hardware and software characteristics

Usage Data:

  • Product usage metrics and patterns
  • Feature adoption and interaction data
  • Performance metrics and resource utilization
  • User engagement and behavior analytics
  • Error and exception data

Analytics Data:

  • Customer growth metrics
  • Conversion and retention data
  • Product performance indicators
  • System health metrics

2.3. Information From Third Parties

  • Integration partners
  • Service providers
  • Public sources

2.4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of our Services. This includes:

Essential Cookies:

  • Authentication and security
  • Session management
  • Load balancing

Analytics Cookies:

  • Usage patterns and statistics
  • Performance monitoring
  • Feature effectiveness

Preference Cookies:

  • Language and region settings
  • Display preferences
  • User interface customization

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services. For detailed information about our use of cookies, please see Section 13 below.

How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve the Services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues
  • Comply with legal obligations
  • Protect against malicious or fraudulent activity

How We Share Information

4.1. We Share Information With:

  • Service providers who assist in providing the Services
  • Integration partners when you enable their services
  • Professional advisors (lawyers, auditors, insurers)
  • Law enforcement when required by law
  • In connection with a business transaction (merger, acquisition, sale)

4.2. We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Storage and Security

5.1. Data Storage

  • We store data in secure facilities in the United States
  • We retain data as long as necessary to provide our Services
  • You can request deletion of your data subject to our retention requirements

5.2. Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training and confidentiality agreements

5.3. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will:

  • Notify affected users without undue delay
  • Notify relevant supervisory authorities as required by law
  • Provide information about the nature of the breach
  • Describe the likely consequences and mitigation measures
  • Provide contact information for further inquiries

We maintain an incident response plan and conduct regular security drills to ensure rapid and effective response to potential security incidents.

Your Rights and Choices

6.1. Access and Control

You can:

  • Access and update your account information
  • Configure your data collection preferences
  • Export your data
  • Delete your account and data

6.2. Communication Preferences

You can opt out of marketing communications while continuing to receive service-related notices.

Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child under 16, please contact us at privacy@tailglow.io.

International Data Transfers

We may transfer your information to countries other than your residence. We use appropriate safeguards for such transfers, including Standard Contractual Clauses and other legally recognized transfer mechanisms.

Dispute Resolution

9.1. General Disputes

If you have concerns about our privacy practices, please contact us first at privacy@tailglow.io. We will investigate and attempt to resolve complaints and disputes in accordance with applicable law.

9.2. EU/EEA/UK/Swiss Residents

If you are located in the European Union, European Economic Area, United Kingdom, or Switzerland, you have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal information violates applicable data protection law.

9.3. Alternative Dispute Resolution

For unresolved privacy or data use concerns that we have not addressed satisfactorily, you may contact our third-party dispute resolution provider (free of charge) at the contact information we provide upon request.

Changes to This Privacy Policy

We may modify this Privacy Policy at any time. We will notify you of material changes through our Services or by email.

California Privacy Rights

11.1. CCPA/CPRA Rights

California residents have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You can request information about:

  • Categories of personal information we collect
  • Sources of personal information
  • Business or commercial purposes for collecting or selling personal information
  • Categories of third parties with whom we share personal information
  • Specific pieces of personal information we collected about you

Right to Delete: You can request deletion of personal information we collected from you, subject to certain exceptions.

Right to Correct: You can request correction of inaccurate personal information we maintain about you.

Right to Opt-Out: You can opt out of:

  • Sale of personal information
  • Sharing of personal information for cross-context behavioral advertising
  • Automated decision-making technology

Right to Limit Use of Sensitive Personal Information: You can request that we limit our use of sensitive personal information to purposes permitted by law.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

11.2. Categories of Personal Information

We collect the following categories of personal information:

  • Identifiers: Name, email address, IP address, account credentials
  • Commercial Information: Purchase history, billing information
  • Internet/Network Activity: Browsing history, search history, interaction with our Services
  • Geolocation Data: Approximate location based on IP address
  • Professional Information: Company name, job title
  • Inferences: Preferences and characteristics derived from your activity

11.3. Sale and Sharing of Personal Information

We do not sell your personal information as defined by the CCPA/CPRA. We do not share personal information for cross-context behavioral advertising.

11.4. Data Retention

We retain personal information as specified in Section 14.3 of this Privacy Policy.

11.5. Exercising Your Rights

To exercise your CCPA/CPRA rights:

  • Email: privacy@tailglow.io with subject line “California Privacy Rights Request”
  • Include: Your name, email address, and description of your request
  • We will verify your identity before processing requests
  • We will respond within 45 days (extendable by 45 days if necessary)

Authorized Agents: You may designate an authorized agent to make requests on your behalf. We require written authorization from you and verification of the agent’s identity.

11.6. Sensitive Personal Information

We do not collect or process sensitive personal information as defined by the CPRA, except for account credentials necessary to provide our Services.

11.7. Do Not Sell or Share My Personal Information

As we do not sell or share personal information for cross-context behavioral advertising, there is no need for a “Do Not Sell” opt-out. If our practices change, we will update this Privacy Policy and provide appropriate opt-out mechanisms.

Contact Us

For questions about this Privacy Policy or our privacy practices:

Email: privacy@tailglow.io Website: tailglow.io/privacy

Additional Information for European Users

12.1. Legal Basis

We process personal data under these legal bases:

  • Contract performance
  • Legitimate interests
  • Legal compliance
  • Consent where required

12.2. Data Subject Rights

Under GDPR, you have rights to:

  • Access your data: You can request a copy of your personal data
  • Rectify inaccurate data: You can request corrections to your personal data
  • Erase your data: You can request deletion of your personal data (“right to be forgotten”)
  • Restrict processing: You can limit how we use your personal data
  • Object to processing: You can object to our processing of your personal data
  • Withdraw consent: You can withdraw previously given consent
  • Lodge complaints: You can file complaints with supervisory authorities

12.3. International Transfers

For EU/EEA users, we ensure appropriate safeguards for data transfers through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions where applicable
  • Other legally valid transfer mechanisms

12.4. Data Processing Addendum

For business customers who process personal data through our Services, we offer a Data Processing Addendum (DPA) that includes:

  • Roles and responsibilities as data controller and processor
  • Processing instructions and restrictions
  • Security measures and breach notification procedures
  • Sub-processor arrangements
  • Data subject rights assistance
  • Audit rights and compliance
  • Standard Contractual Clauses for international transfers

To request our DPA, please contact privacy@tailglow.io with subject line “DPA Request”.

12.5. Data Protection Officer

Our Data Protection Officer can be contacted at: Email: privacy@tailglow.io Subject Line: “Attn: Data Protection Officer”

12.6. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you. Any automated processing we perform is limited to:

  • Fraud detection and prevention
  • Service optimization and personalization
  • Analytics and reporting

You have the right to:

  • Obtain human intervention in automated decisions
  • Express your point of view regarding automated decisions
  • Contest automated decisions

Cookie Policy

We use cookies and similar tracking technologies (web beacons, pixels, local storage) on our Services. Cookies are small text files stored on your device that help us provide and improve our Services.

13.1. Types of Cookies

Essential Cookies: Required for authentication, security, and core functionality. These cannot be disabled as they are necessary to provide our Services.

Analytics Cookies: Help us understand how users interact with our Services through tools like Google Analytics. We use this data to improve performance and user experience. Legal basis: Legitimate interests.

Functional Cookies: Remember your preferences such as language, theme, and timezone settings. Legal basis: Your consent or legitimate interests.

Marketing Cookies: We do not currently use marketing or advertising cookies.

13.2. Third-Party Cookies

We use third-party services that may set their own cookies:

13.3. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Note that blocking essential cookies may prevent certain features from working.

We honor Do Not Track (DNT) browser signals for analytics cookies.

For questions about cookies, contact privacy@tailglow.io.

Analytics Data Processing

14.1. Data Collection and Processing

We collect and process analytics data through:

  • Our monitoring agents and SDKs
  • API integrations
  • Direct user interactions with our services

14.2. Analytics Data Uses

Analytics data is used for:

  • Service optimization and improvement
  • Product development and research
  • Customer support and troubleshooting
  • Performance monitoring and enhancement

14.3. Data Retention Periods

We retain different types of data for varying periods:

  • Account data: Duration of account plus 30 days
  • Usage data: 12 months
  • Analytics data: 12 months
  • Aggregated data: Indefinitely in anonymized form

Updates to This Policy

15.1. Policy Changes

  • We reserve the right to update this policy at any time
  • Material changes will be notified via email or service notification
  • Continued use after changes constitutes acceptance

15.2. Previous Versions

  • Archives of previous policy versions are available upon request
  • Changes log is maintained for transparency

Contact Information

For any privacy-related questions or concerns:

Email: privacy@tailglow.io Website: tailglow.io/privacy

Response Time: We aim to respond to all privacy-related inquiries within 48 hours.

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